"OUR 30 DAY GUARANTEE: If you are not completely satisfied with the product you have paid for, you may return it with a note describing why you are disappointed and we will issue a full refund "
All our products are backed by Australian manufacturer’s statutory warranties. Further to this we offer a 30 day satisfaction guarantee that allows for the return of a product if for any reason you are not 100% Satisified.
How to return your item
If you are not 100% satisfied with your purchase, you can return your order to Aquaholics for store credit on the purchase price (freight excluded)!
Step 1. If you change your mind or it is not the right product for your application call us on 0452 232 782 to let us know and we will guide you through the return process or alternatively you can email us on firstname.lastname@example.org
Step 2. Items must be sent back undamaged (in original condition) within 30 days of receiving your delivery.
Step 3. We will credit you the full product cost or if you choose or you can exchange the item or items for a more suitable product (exchanges exclude freight charges)
Step 4. Credits are processed within 15 days of receiving the goods in our store.
Don't forget, every product has a warranty, if the product is faulty or does not work as specified, we will fix the problem free of charge. See our Service page for more information.